1. We treat all patients uniformly and prohibit discrimination care on the basis of race, age, payment status, etc.

2. Staff members are required to display their identification badges. You may refuse services from staff without　identification badges.

3. Physicians must clearly explain your diagnosis, medical examination, relevant medical information, treatment plan, and　prognosis to you and your family.

4. If you have any concerns or uncertainty about services from medical staff, you have the right to enquire and demand　explanations.

5. Before any surgery or invasive procedure, the medical staff will explain to you the reason for the recommended　procedure, its success rate, possible risks and complications and any other relevant information. We will ask you or your　family to sign the consent for surgery, anesthesia, and/or other invasive procedures before starting treatment, except in　cases of medical emergency when life-saving procedures are required to be performed according to the Medical Law.

6. We are obligated by law to maintain the confidentiality of your health information and medical records. If you do not　wish to release hospitalization information to visitors, please inform the medical staff.

1. Clinical referral patients：

   Proceed to Admissions counters in the Building C lobby with your Doctor’s Note recommending hospitalization.

   Emergency room referral patients: Proceed to the ER counter in the Building A lobby with your Doctor’s Note.

2. Complete Application for Inpatient Stay.

3. Required Documents for Hospitalization.

4. Patients insured by National Health Insurance (NHI) should present NHI cards and National ID cards (or Household Registrations); Foreigners should present passports. Patients in categories of Catastrophic Illness, Occupational Injury, Veterans, or Benefits Insurance and other special programs should present supportive documents at time of admissions for discounts.

5. Your NHI card will be held on file during your hospitalization and shall be returned upon discharge.

6. Incomplete documentation at admission may result in initial assignment of self-pay status. Patients can change to NHI status upon submission of appropriate documentation within 3 (three) working days.

   　

   Admissions Hours and Locations
   Days	Hours	Locations
   Monday through Friday	08:00-17:00	Admissions Counter Building C Lobby
   Saturday	08:00-12:00	Admissions Counter Building C Lobby
   ER/After hours	24 hours	ER Counter Building A Lobby

1. For your protection during hospitalization, we will provide you ID wristband to wear on. Please do not remove for accurate identification. Medical & nursing staff will ask for your relevant identifying information before each medical procedure. Please confirm with medical personnel to ensure proper care.
2. Please do not arbitrarily move to different ward beds. You may request a change for a nominal NT$200 fee. (Fee subject to change.)
3. Please prepare and bring your own toiletries and personal hygiene necessities.
4. We advise you not to bring valuables (e.g. cash, jewelries, etc.) to your ward to prevent possible thefts or losses. If you observe suspicious activities or persons, please immediately inform the nursing staff. By working together we can prevent thefts.
5. For the safety of other patients, all electrical appliances, except medical equipment, are prohibited in all wards.
6. Should you leave your hospitalization for any reason, please obtain your doctor’s agreement, complete a Leave of Absence form, and return at the designated time. In accordance with National Health Insurance (NHI) policy, a leave of absence should not exceed 4 hours; NHI policy also prohibits outside overnight stays during hospitalization. If you do not return after 24 hours, we will process your automatic discharge from the hospital and reassign your bed. We are not responsible for any personal items left behind, or any injuries you suffer off-hospital premises due to your departure. All hospital charges will be collectible to the fullest extent of the law.
7. For public health and safety, smoking, excessive noise, alcoholic beverages and betel nuts chewing are prohibited on all clinical wards.
8. Please do not bring pets to the hospital to prevent spreading contagious diseases and to maintain a quiet environment.
9. The hospital prohibits any dangerous items and illegal contrabands on the premises. Violation may result in automatic discharge and reporting to the law enforcement.
10. We reserve the right to discharge patients who fail to observe rules on wards and treatment instructions from medical staff.
11. Please address your concerns and questions to our nursing staff during your stay for prompt attention.

1. Our professional dieticians of the Nutrition Department design all meal plans for patients according to individual needs.
2. Nutrition Department serves general meal plans (Plans A & B), treatment meal plans, or tube-feeding plans at the choice of patient and family. Please order meal plans at our nursing stations.
3. All meal plans require self payment, except NHI-paid nasogastric tube-feeding. Meal plan charges are based on total number of meals ordered and will accumulate from the first order. (Rates subject to change according to the current hospita's policy.)

Meal Plans	Rates
General Meal	NT$120/Day
Treatment Meal	NT$160/Day
Tube-Feeding	NHI Paid

4. Order time: Breakfast, before 6:30 A.M.; Lunch, before 10:30 A.M.; Dinner, before 4:30 P.M.
5. Meal delivery: Breakfast, 7:00-7:30 A.M.; Lunch, 11:00 A.M.-12:00 P.M.; Dinner, 5:00 P.M.-5:30 P.M.
6. Please discard your meal box and its food waste into appropriate recycle bins.
7. For health reasons, we kindly remind you NOT to consume any overnight meals. Should you have further concerns, please consult our nursing staff or call the Nutrition Department at (07) 333-1121 ext. 2316 or 2242.

1. National Health Insurance (NHI) improvises general ward beds without extra charges. Single or double-occupancy rooms require a co-payment of rate differences according to the following fee schedule.

Upgrade Types	Rate Differences
Single-Occupancy	NT$ 2,800 /Days
Double-Occupancy	NT$ 1,500 /Days

(Rates of differences subject to change according to the current hospital's policy.)

2. At any time, if you wish to move to a different type of room, please inform the nursing station. The hospital will accommodate your wishes accordingly depending on availability.
3. NHI regulations require patients with acute care diseases to make additional co-payments for the hospitalization as follows.

Inpatient Days	Co-Payments
	Ratio Co-payments	Maximum
30 days and under	10 %	NT$ 28,000
31 to 60 days	20 %	No Maximum
61 days and over	30 %	No Maximum

(Rates subject to change according to current posted NHI rates.)

4. Hospital bills are due after invoices are received. Please make payments upon receipt of the Hospital Invoice at the Cashier located in the Building C lobby within 2 (two) working days. Before leaving the cashier, please check your receipt for any discrepancies in the name and amount printed, and keep your receipt for the record.

5. In accordance with the NHI policy, patients may not be evaluated at any outpatient clinics of other NHI-appointed providers during their hospitalization here.

1. Social Work Services：

   Social Work Office addresses the following issues:

   －Caring concerns

   －Inpatient stay issues

   －Emotional distress

   －Financial hardship

   －Discharge questions

   －Social resources referrals

   －Social benefits services inquiry

   －Patient-hospital Relations

2. Office Hours：

   Monday through Friday: 8:00 A.M.-12:00 P.M. and 1:30 P.M.-5:30 P.M.

   Saturday: 8:00 A.M.-12:00 P.M.

3. Service line：(07) 335-1121 ext. 2235

1. When the medical staff determines that you no longer need to be hospitalized, we will notify you for discharge from the hospital. Should you choose to continue your stay, NHI will cease to cover the costs. It will be your sole responsibility to pay the uncovered portion of your hospital bill.

2. Should you wish to leave against medical advice, we will ask you to sign "Discharge on Voluntary" before you engage in the discharge.

3. Our administrative staff will provide billing and payment information, and return your NHI IC card. Please make payments at the General Counters in the Building C lobby. In addition, please return the companion pass and obtain your NT$50 refund before departure.

4. Please fill your medication prescriptions at the Pharmacy in the Building C lobby. Pharmacy personnel will instruct you on proper use of the medication.

5. Before your departure, the medical staff will give detailed instructions on self-care, precautions, follow-up clinic appointments, transfer and other related information.

Discharge Hours and Locations
Days	Hours	Locations
Monday through Friday	08:00-17:00	General Counters Building C Lobby
Saturday	08:00-12:00	General Counters Building C Lobby
ER/After hours	24 hours	ER Counter Building A Lobby